Operations service · Bilingual EN/ES support

Amazon Relay Operations: Score, Disputes & Dispatch Management

We keep your Amazon account healthy while you focus on the road. Direct, clear support: we explain every case without Relay's technical language being a barrier. We take care of your score, manage tickets and disputes, and keep your account in shape to access the best loads — no income promises, with real traceability.

See plans & pricing ↓ Chat on WhatsApp

The real challenge

The problem with Amazon isn't just getting loads

In Amazon Relay, the real operational challenge isn't finding loads — it's keeping the account healthy day to day. Score, tickets, disputes, timelines and alerts can penalize carriers to the point of losing block access and reducing revenue.

You need a team that understands how Amazon works, knows the Relay ecosystem, and can respond quickly when a metric starts dropping. That's what we do.

🎯 What we promise (and what we don't)

Yes: organized operations, response times, dispute management, and case-by-case traceability. Score above 90% so you can access better loads.
No: income guarantees or "magic fixes" to blocks. We work with transparency and verifiable evidence.

Plans & pricing

Three tiers, one mission: your Amazon account healthy

Choose the tier based on where your operation is today. You can start at any tier and scale when you need to.

Tier 1 · Basic

Score Dispute Management

Service focused exclusively on recovering and stabilizing your Scorecard through formal disputes in Amazon Relay.

$70 USD / week

Detailed score violation analysis
Identification of disputable issues (Late Arrival, Cancellations, Missed, etc.)
Preparation of disputes with verifiable evidence
Timely handling before each case deadline
Follow-up and closure
Score optimization to regain access to loads and contracts

Ideal for Companies with sudden score drops, carriers that have lost block access or face suspensions, businesses that need to regain stability without operational management.

Request Tier 1

Tier 2 · Most chosen

Score + Light Operational Control

Includes everything in Tier 1, plus an operational supervision component aimed at preventing failures and maintaining a healthy score.

$150 USD / week

Everything in Tier 1
Daily timeline review (WhatsApp, Track'n'Trace, Relay App)
Arrival and departure confirmation
Clear reporting on causes of delays or complications
Driver operational training (score, failure prevention, breaks, incidents)
Daily activity reports
Active prevention of operational failures

Ideal for Companies with new drivers or recurring issues that need an operational account assistant, without full contract handling.

Request Tier 2

Tier 3 · Premium

Full Account Management (Amazon Full Dispatch)

The most complete tier. We handle the entire operation inside Amazon Relay, so the owner only receives results.

4% of each consolidated load value

Score Management (Tier 1) + Operational Control (Tier 2)
Contract search and assignment (A-to-B, Power Only, Blocks)
Complete load management: Check-in/Check-out, real-time monitoring
Issue handling with Support and MIT (Manual Intervention Team) coordination
Direct communication with drivers
Weekly revenue optimization
Amazon profile configuration and maintenance
PoDs, incident reports, overweight and breakdown handling
Monthly strategy to maximize income

Ideal for Companies that want to fully delegate Amazon Relay management and focus on growing the business.

Request Tier 3

Comparison

What each tier includes

Compare all 3 tiers in one view to choose clearly.

Service	Tier 1	Tier 2	Tier 3
Score disputes	✓	✓	✓
Score analysis	✓	✓	✓
Failure prevention	✕	✓	✓
Timeline management	✕	✓	✓
Driver contact	✕	✓	✓
Score training	✕	✓	✓
Full load management	✕	✕	✓
Contract search	✕	✕	✓
Price	$70 USD / wk	$150 USD / wk	4% per load

What we do, concretely

The 8 operational services we apply

This is what we do day to day, with real examples for each case.

1. Score disputes

We file disputes against penalties that weren't the carrier's fault.

Real exampleThe driver arrived on time, but the guard took 40 minutes to let them in and Amazon marked Late Arrival.

We request GPS photos, check-in screenshot and guard's message
We file dispute explaining the delay was at the gate, not at arrival

2. Score analysis

We review which metric is dragging the account down.

Real exampleScore is at 88%. We find the problem isn't punctuality, it's cancellations.

We detect the dispatcher accepts loads without reviewing schedules
We adjust the acceptance criteria

3. Failure prevention

We prevent the error before it affects the score.

Real exampleA driver tends to check in late because they don't fully understand the app.

We train them and ask them to confirm arrival 15 minutes early
Result: stops receiving "Missed Check-in"

4. Timeline management

We control the time windows.

Real exampleA load says pickup 10:00 AM. The driver is in heavy traffic.

We ask them to send a traffic photo
We report before deadline
We avoid penalty for late notice

5. Driver contact

We talk directly with the driver when there's risk.

Real exampleThe driver forgot to check out.

We call or message them immediately
Check-out completes before Amazon flags an error

6. Score training

We teach your team how Amazon works.

Real exampleThe driver cancels because "they didn't like the load".

We explain how it affects the Acceptance Rate
Internal policy is set: only accept confirmed loads

7. Full load management

We handle the entire process inside Relay.

Real exampleThe driver arrives and the trailer is overweight.

We contact Support and coordinate with MIT
We document the case to avoid it counting as carrier fault

8. Contract search

We search for blocks strategically.

Real exampleThe carrier only takes scattered loads.

We identify stable A-to-B blocks in their zone
Contracts are assigned with better weekly consistency

48–72h

Onboarding

Mon–Fri

8AM – 6PM ET

Channels: WhatsApp · Email · SMS

Years in Amazon Relay

Frequently asked questions

Common doubts before starting

Does this replace a dispatcher?

We're not a traditional dispatcher — we're a specialized operations team for Amazon Relay. However, in Tier 3 we offer accompaniment similar to a dispatcher, but exclusively focused on Amazon, so your operation runs in an organized way.

Do you guarantee more revenue?

No. We don't promise income. What we do guarantee is keeping your score above 90% so you can access better loads, plus organized operations and traceability of every case.

Why not do it myself?

You can, but the cost is your time and mental energy. This service returns focus to growing your business. We also contribute experience on how Amazon's score works and the criteria Support and MIT apply when reviewing cases.

How long does onboarding take?

With full documentation and access, normally between 48 and 72 hours we'd be operating with you.

What are your support hours?

Monday through Friday, 8:00 AM to 6:00 PM ET. For after-hours emergencies, depending on the contracted tier, we coordinate specific protocols during onboarding.

What accesses do you need?

Access to your Amazon Relay account (with management permissions), your authority documentation (USDOT, MC) and a way to contact your drivers. During onboarding we provide a complete checklist.

Start today

Tell us about your operation and we'll recommend a tier

30 seconds. We'll reply on WhatsApp with key questions to understand which tier fits — no commitment.