Privacy Policy

Last Updated: August 13, 2025

ProtectGo Services LLC (“ProtectGo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, share, and safeguard your information, as well as the rights you have under applicable United States privacy laws.

1. Information We Collect

We may collect the following categories of personal information when you interact with us via our website, contact forms, phone calls, email, text messages (SMS/MMS), or social media:

Contact Information: name, email address, phone number, mailing address.
Inquiry Details: information you provide in messages or forms.
Technical Data: IP address, browser type, device and operating system, pages visited, and date/time of access.
Communication Preferences: consent to receive communications via email or text messages.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries, questions, or comments.
Provide information about our products or services.
Process your quote or service requests.
Send notifications, reminders, and updates related to your inquiry or business relationship with us.
Send promotional and marketing communications only if you have given prior consent.
Comply with legal and regulatory obligations.

3. SMS, MMS, and Email Communications

In compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and The Campaign Registry (TCR) requirements:

You will only receive text messages or emails if you have provided your prior express written consent.
Messages may include notifications, promotions, reminders, and updates.
Message frequency may vary.
Message and data rates may apply depending on your mobile plan.
You may opt out of text messages at any time by replying STOP and get help by replying HELP.
Consent to receive messages is not a condition of purchase.
SMS consent is not shared with third parties or affiliates and is used solely for the purposes described herein.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for unauthorized commercial purposes.
We may share your information only in the following circumstances:

With service providers who assist us in business operations (e.g., hosting, CRM, SMS/email delivery).
To comply with applicable laws, regulations, or legal processes.
To protect our legal rights, safety, and property.
In the event of a merger, acquisition, or asset sale, where your information may be transferred as part of the transaction.
Any consent provided to receive SMS communications will not be sold, rented, or shared with third parties or affiliates and will be used exclusively for the purposes authorized by you.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Policy and as required by applicable U.S. laws.

6. Data Security

We implement reasonable technical, administrative, and physical measures to protect your information against unauthorized access, use, or disclosure. However, no transmission or storage of data is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on the state where you reside, you may have additional rights under laws such as CCPA/CPRA (California), VCDPA (Virginia), CPA (Colorado), UCPA (Utah), among others. These rights may include:

Requesting access to your personal data.
Requesting correction or deletion of your data.
Requesting to limit the use or opt out of the sale of your personal information.
Withdrawing consent for data processing and communications.

You can exercise these rights by emailing admin@protectgoservices.com or calling +1 (210) 961-9194.

8. Children’s Privacy

Our website and services are not directed to minors under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor without parental or guardian consent, we will delete it.

9. Changes to This Policy

We may update this Privacy Policy at any time. The “Last Updated” date indicates the current version. We recommend reviewing this policy periodically.

10. Contact Information

If you have any questions or wish to exercise your privacy rights, you may contact us at:

ProtectGo Services LLC
admin@protectgoservices.com
+1 (210) 961-9194
17685 Senior Rd, Unit 5, Von Ormy, TX 78073-4279